Privacy policy

Privacy Policy

Last updated: March 18, 2026

E and E Engraving (“we”, “us”, or “our”) operates this website and provides products and services through our Shopify-powered store (the “Services”).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our Services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information to provide and improve our Services.

Information You Provide

When you use our store, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via payment providers)

  • Account login details (if applicable)

  • Messages or inquiries you send to us

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Device and browser type

  • Pages viewed and interactions

  • Cookies and similar tracking technologies

Order & Transaction Information

We collect details related to your:

  • Purchases

  • Returns and exchanges

  • Cart activity and preferences

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and payments

  • Provide customer support and respond to inquiries

  • Improve our website and shopping experience

  • Send order updates and service-related communications

  • Prevent fraud and enhance security

  • Comply with legal obligations

With your consent, we may also send marketing emails or promotions, which you can opt out of at any time.

3. Sharing Your Information

We only share your information when necessary to operate our business:

  • With Shopify, our eCommerce platform

  • With payment processors to securely handle transactions

  • With shipping providers to deliver your orders

  • With service providers (e.g., analytics, email tools)

  • When required by law or legal process

We do not sell your personal information.

4. Shopify & Third-Party Services

Our store is hosted by Shopify, which may process your data to:

  • Provide secure checkout and payment processing

  • Improve platform performance

  • Enable certain features like analytics and marketing tools

For more details, you may review Shopify’s Privacy Policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Personalize your experience

You can control or disable cookies through your browser settings.

6. Data Security & Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

To exercise your rights, contact us at:
📧 eandeengraving@gmail.com

8. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. International Users

If you are accessing our store from outside the United States, your information may be transferred and processed in countries where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

📧 Email: eandeengraving@gmail.com
📍 Business Address: [INSERT BUSINESS ADDRESS]