Shipping policy

Shipping Policy

Last updated: March 18, 2026

Thank you for shopping with E and E Engraving. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

For custom or personalized (engraved) items, processing time may take slightly longer depending on the complexity of the order.

Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • United States: 3–7 business days

  • International: 7–15 business days (may vary by destination)

⚠️ Please note:

  • Delivery times are estimates only and are not guaranteed

  • Delays may occur due to shipping carriers, weather, customs, or other external factors

Shipping Carriers

We work with trusted shipping carriers to ensure safe and reliable delivery. Carrier selection may vary depending on your location.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details.

  • We are not responsible for orders shipped to incorrect addresses provided at checkout

  • If you notice an error, please contact us immediately at eandeengraving@gmail.com

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier:

  • We are not responsible for lost or stolen packages

  • We are not liable for delays caused by the carrier

If your package is delayed or missing, please contact the carrier directly using your tracking number.

However, feel free to reach out to us, and we will do our best to assist you.

Customs, Duties & Taxes (International Orders)

For international orders:

  • Customers are responsible for any customs fees, import duties, or taxes

  • These charges are determined by your country and are not controlled by us

Failure to pay these fees may result in delays or returned shipments.

Order Issues & Damages

Please inspect your order upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery at eandeengraving@gmail.com with photos of the issue so we can resolve it promptly.

Returns & Refunds

For information on returns and refunds, please review our:

👉 Refund Policy [LINK]

Contact Information

If you have any questions about shipping, please contact us:

📧 Email: eandeengraving@gmail.com
📍 Business Address: [INSERT BUSINESS ADDRESS]