Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original condition

  • All original tags and packaging must be included

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:

📧 eandeengraving@gmail.com

Once your return request is approved, you will receive:

  • Return instructions

  • The return shipping address: [INSERT RETURN ADDRESS]

⚠️ Important: Items sent back without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at eandeengraving@gmail.com with photos of the issue. We will resolve the problem as quickly as possible at no extra cost to you.

Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-made items

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you would like a different item:

  1. Return the original item (if eligible)

  2. Place a new order once your return is approved

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, in accordance with EU consumer protection laws.

Returned items must meet the same eligibility conditions outlined above.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method

  • Processing time: within 10 business days

Please note:

  • Your bank or credit card provider may take additional time to process the refund

Delayed Refunds

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 eandeengraving@gmail.com